Returns & Exchanges
At Crankhouse Coffee Ltd, we want you to be completely satisfied with your purchase. If your equipment is faulty or your coffee isn't what you expected, you can return your items within 14 days of receipt.
Contact Our Team
Email our support desk with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided return label or ship via a tracked courier service to our roastery headquarters in Exeter.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund or dispatch your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing